Thank you for shopping at ProGenX!
The shipping, return and exchange policy described below applies only to online purchases made through our website.
Buy safely and securely by adding the products of your choice to the shopping cart. When you are ready to submit your order, simply go to checkout and fill out the payment information to complete your order.
We currently accept Visa, MasterCard, American Express, Diners Club, Discover, JCB and PayPal.
Please allow 2 full business days for your order to be processed and shipped.
ProGenX is closed on weekends and major holidays. Orders received on Friday, Saturday and Sunday will be processed on the following Monday and shipped out by the following Wednesday. All orders are shipped via UPS GROUND unless specified. Please allow 5-7 business days for all online shipping.
We ship to lots of places around the world. Please note that there are a few restricted products. For more information on where we ship, please see our FAQ.
Shipping rates vary and estimated cost will be calculated at check out. However, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. ProGenX does not collect duties and taxes. We can not predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
Duties & Taxes
Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee.
If you product was damaged during shipping, please contact us within 15 days of delivery. As a result of safety and cleanliness standards we are unable to offer any refunds, returns or exchanges for any other reasons. Download and fill out the Product Return form from the link below. Please submit the Product Return form along with the damaged items and a copy of your original invoice. Allow 2-3 weeks from the return shipped date for your account to be credited. Shipping and handling charges are not refundable.
Product Return Form, click here.
Attn: Online Returns
13650 TI Blvd #310
Dallas, TX 75243